💸 Vapor9DXB – Refund Policy

At Vapor9DXB, we strive to ensure that every order is delivered accurately and on time to your satisfaction. However, in cases where a product is out of stock, defective, or returned, and cannot be restocked in a reasonable timeframe, we will issue a refund.

For returned products, we first assess whether the item is resalable before processing any refund.

🔄 Refund Methods

⏱ Refund Timeframe

• Refund requests will be initiated within 72 hours using the original payment method.

• For card payments, it may take 5–10 business days for the refund to reflect in your account.

• If you do not receive the refund within this period, please contact your bank or reach out to us at:

  • Email: support@vapor9dxb.com

  • Phone: +971-XXXXXXXX

💳 Refund Charges

• No charges apply if the product has not yet been handed over to the courier.

• If the product has been shipped or delivered and you request a return, the following charges apply:

Payment settlement or processing fees may also be deducted where applicable.

🎁 Discounts and Offers

• Refunds are only applicable to the actual amount paid. Any discounts, cashback, or promotional offers applied are non-refundable.

Examples:

• Product price AED 1,000, purchased at AED 900 after discount → Refund = AED 900

• Product price AED 1,000, paid AED 1,000 with AED 100 cashback → Refund = AED 900

We aim to ensure you are fully satisfied with our service. For any refund-related questions, please contact us:

• Phone: +971507626724

• Email: support@vapor9dxb.com