🎧 Vapor9DXB – After-Sales & Technical Support

At Vapor9DXB, we are committed to ensuring that your products work perfectly after purchase. If you experience any issues configuring or setting up your vape devices or accessories, our technical support team is ready to assist you.

✅ How to Get Support:

1. Contact Us Promptly

   • If you face issues setting up your product, contact us within 3 days of receiving the product or anytime during the warranty period.

   • Phone: +971-XXXXXXXX

   • Email: support@vapor9dxb.com

   • Message: Via our Facebook page or group

2. Remote Assistance

   • Our support team will guide you over the phone or send tutorial videos to help resolve your issue.

   • You can also send screenshots or short videos to demonstrate the problem.

3. In-Office Support

   • If remote assistance does not resolve the issue, you may bring the product to our office.

   • Our experts will examine the product and provide a solution as quickly as possible.

   • If the product has a genuine defect under warranty, it will be repaired or replaced accordingly.

   • If no defect is found, guidance will be provided to ensure proper usage.

❓ Frequently Asked Questions

Q: Does Vapor9DXB provide in-home technical support?
A: No, in-home visits are not available. Support is provided via phone, email, messaging, or at our office.

Q: What if the product still does not work at the office?
A: Our team will test and fix the product. If it qualifies for replacement within 3 days or is under warranty, replacement or service will be provided as per warranty terms.

Q: What if I don’t contact support within 3 days?
A: You can still receive support. If under warranty, it’s recommended to contact us as soon as possible. You may also have someone else send the product with invoice for service.

Q: Will I receive service if the warranty has expired?
A: Free guidance is provided, but replacement or full service is not available without a valid warranty.

📌 Important Notes:

• Vapor9DXB is a trusted retailer, not the manufacturer. We aim to provide the best product experience.

• Our delivery team cannot provide technical support.

• Always follow instructions for safe and proper usage of your products.

Thank you for choosing Vapor9DXB!

• Hotline: +971507626724

• Email: support@vapor9dxb.com